客户支持

Jan.13, 2026

This version includes the following updates.

• Expanded multilingual support including Italian, French, German, Russian & Korean for global users.
• More reliable two-factor authentication for secure access.
• Faster mobile charts with smoother timeframe switching.
• Cleaner mobile UI with improved visual consistency.
• Overall performance and stability enhancements.

Dec.8, 2025

This version includes the following updates.

• Fixed known issues.

Dec.8, 2025

This version includes the following updates.

• Optimized the operating performance.
• Fixed known issues.

Nov.14, 2025

This version includes the following updates.

• Adjust the chart UI.
• Retail margin mode UI changes.
• Fixed known issues.

Nov.6, 2025

This version includes the following updates.

• Weekly bar disaggregation in non-DST time zones corrected.

Oct.21, 2025

This version includes the following updates.

• Support Ask line and Trade Level display on charts.
• Enabled drag-to-create and modify TP/SL on charts.
• Added sounds for trades and alerts.
• Color-coded in profit and losing symbols.
• Added estimated margin display on limit and stop orders.
• Added summary feature for trade analysis in history section.
• Improved multi-language and supported fuzzy search for trading symbols.
• Fixed bugs and made other enhancements for stability.

Oct.1, 2025

This version includes the following updates.

• Market Depth – Fixed a bug where a Market Depth window saved and loaded at startup failed to subscribe to certain symbols.

Oct.1, 2025

This version includes the following updates.

• Market Watch – Added a symbol selection dialog.
• Account – Fixed an issue with displaying numbers larger than 2 billion.
• Portfolio – Enabled fractional quantity display up to the decimal precision defined by the symbol.
• Chart – Corrected the Open and Close prices on the last daily or minute bar when opening a chart window intra-day.
• Alert – Fixed a bug preventing CFD symbols from being used in alert setups.
• Trade Manager<– Moved the symbol ahead of the quantity to ensure correct decimal display based on the symbol definition.

Sep.8, 2025

This version includes the following updates.

• Optimize charts to provide a better user experience.
• Fixed some known issues.

Aug.22, 2025

This version includes the following updates.

• Upgraded the UI of Chart for a better user experience.
• Optimize charts to provide a better user experience.
• Fixed some known issues.

Aug.4, 2025

This version includes the following updates.

• Showing full product details and region-based commission settings.
• Fixing chart freezes, false margin display, and UI issues.
• Adding flexible alert and notification control across devices.

Jul.18, 2025

This version includes the following updates.

• Optimizing order accuracy, account security, and data display consistency.
• Fixing chart spikes, symbol price sync, and login authorization issues.
• Enhancing system stability, log readability, and cross-platform performance.

May.28, 2025

This version includes the following updates.

• Enhancing chart experience with multi-chart display and synced indicators.
• Improving login memory, timezone accuracy, and margin risk alerts.
• Fixing data sync, version tracking, and system call stability.

May.9, 2025

This version includes the following updates.

• Optimizing chart performance and stability.
• Fixing SL/TP display and price gap issues.
• Enhancing flexibility with L1/L2 settings and indicator saving.

Apr.3, 2025

This version includes the following updates.

• Refining interface language and enhancing clarity in trade displays.
• Improving mobile user experience and message visibility.

Mar.31, 2025

This version includes the following updates.

• Optimizing ticket API calls for better backend performance.
• Fixing duplicate messages and time conversion issues.
• Ensuring consistent history data across platforms.

Mar.14, 2025

This version includes the following updates.

• Expanding language support to Thai, Arabic and Indonesian and improving message clarity.
• Enhancing account statistics precision and preserving web settings.

Feb.28, 2025

This version includes the following updates.

• Displaying Live/Demo status.
• Optimizing position value display and white-label settings storage.

Feb.13, 2025

This version includes the following updates.

• Enabling faster login, selective symbol subscription, and secure access.
• Optimizing server communication, logging, and data caching processes

Jan.6, 2025

This version includes the following updates.

• Fixed some known issues.

Dec.12, 2024

This version includes the following updates.

• Optimized network communication.
• Fixed some known issues.

Nov.26, 2024

This version includes the following updates.

• Added the display of margin for orders and expected profit on the order placement page.
• Added support for Thai and Indonesian languages.
• Fixed some known issues.

Nov.26, 2024

This version includes the following updates.

• Added Price Alert in the settings.
• Optimized the UI of Assets and added tips.
• Fixed some known issues.

Oct.29, 2024

This version includes the following updates.

• Optimized the login page.
• Optimized Commission display in Books.
• Fixed some known issues.

Oct.25, 2024

This version includes the following updates.

• Clearer layouts, data, and commission insights.
• One-click orders and flexible risk management.
• Fixed some known issues.

Oct.11, 2024

This version includes the following updates.

• Adjusted the UI of Books and Chart..
• Fixed some known issues.

Oct.1, 2024

This version includes the following updates.

• Fixed some known issues.

Sep.27, 2024

This version includes the following updates.

• Add Access Manager.
• Fixed some known issues.

Sep.10, 2024

This version includes the following updates.

• Expanded the characters allowed in the login page's host field.
• Fixed some known issues.

Jul.24, 2024

This version includes the following updates.

• Added dividend history.
• Fixed some known issues.

Apr.26, 2024

This version includes the following updates.

• Added support for Japanese, Portuguese, and Spanish.
• Added help module.
• Fixed some known issues.

Apr.15, 2024

This version includes the following updates.

• Fixed some known issues.

Mar.25, 2024

This version includes the following updates.

• Fixed some known issues.

Jan.19, 2024

This version includes the following updates.

• Fixed some known issues.

Dec.21, 2023

This version includes the following updates.

• Add support for Ticket Based execution mode.

Nov.15, 2023

This version includes the following updates.

• Improved top notification messages and Bell list logs for order operations.
• Added time intervals and technical indicators to Chart.

Oct.24, 2023

This version includes the following updates.

• Add detection and display of the connection status of network, and reconnect after disconnection.
• Optimize User Interface.
• Fixed known issues.

Oct.24, 2023

This version includes the following updates.

• Fixed known issues.

Oct.24, 2023

This version includes the following updates.

• Fixed known issues.

Sep.15, 2023

This version includes the following updates.

• Fixed some minor issues.

Aug.04, 2023

This version includes the following updates.

• Fixed some minor issues.

Jun.27, 2022

This version includes the following updates.

• Added the LP reject reason to the STP Reject Msg in Tag column.

Mar.10, 2022

This version includes the following updates.

• Changed the BOD Equity to BOD Balance in account windows.
• Moved the adjust spread to first tab in QM Windows.
• Changed the copyright to 2023.

Sep.22, 2022

This version includes the following updates.

• Optimize the White label function.
• Fixed some other minor issues.

Jun.08, 2022

This version includes the following updates.

• Supported to keep Route unchanged when order is modified.
• Fixed that FortexV5 cannot be used normally under the new computer.
• Optimizing performance by Depth of Market.
• Fixed some other minor issues.

Apr.24, 2022

This version includes the following updates.

• Updated Fortex Certificate
• Removed a operation that require restarting the computer.

Apr.08, 2022

This version includes the following updates.

• Supportd the lower case symbols.
• Fixed decimal display issue
• Optimized QM window performance
• Fixed Chart window display issue
• Fixed some other minor issues

Aug.25, 2021

This version includes the following updates.

• Supported lowercase symbols
• Fixed some small bugs

Dec.04, 2020

This version includes the following updates.

• Changed the chart to show data with point

Nov.17, 2020

This version includes the following updates.

• Fixed an issue with filled msg
• Supported price with 8 decimal
• Removed 1997 from copy right.
• Fixed an issue with login exception

Sep.15, 2020

This version includes the following updates.

• Fixed an issue with wrong order price.
• Optimized the logic of only display the open order in the order tab.

Aug.21, 2020

This version includes the following updates.

• Supported Stocks Trading

Jun.22, 2020

This version includes the following updates.

• Fixed an issue with MMID UI of market depth.
• Fixed an issue about account management.
• Modify copyright to 2020.

Oct.12, 2019

This version includes the following updates.

• Optimizing Order Enter feature.
• Optimizing the logon/logout feature.
• Optimizing the credit account feature.
• Fixed some layout problem.
• Fixed the default account problem of Dashboard.
• Fixed send email problem in Alert window.
• Fixed default route problem in Dashboard and RapidBasket.
• Fixed open P&L display problem.
• Modify copyright to 2019.

Jul.28, 2018

This version includes the following updates.

• Support decimal QTY.
• Support proxy MMID display when set ShowMMIDAs.
• Support progressive margin feature.
• Fixed a daily settlement problem which position will change to 0.
• Added L2 AON MMID filter feature.
• Fixed OE no price update problem when switch tab.
• Optimize OE, MD and DB windows.
• Fixed the reconnect problem after daily settlement.

Apr.23, 2018

This version includes the following updates.

• Enabled Two Factor Authentication

Mar.26, 2018

This version includes the following updates.

• Fixed the price switching problem in Order Enter

Mar.9, 2018

This version includes the following updates.

• Fixed large memory usage problem
• Removed "Startup Mode", "Times & Sales" and "Instant Messager" menu items
• Enabled the qty field in Trade Manager window
• Fixed allocation template can't saved problem
• Changed setting folder name from "Account_P_" to "Account_"
• Fixed wrong tips for no price update in Trade Manager window
• Fixed the problem that press hot key in the account list in AC window will make mouse cursor missing
• Fixed the problem that switch OE tab, the selected symbol will changed
• Fixed the ghost order problem in Order Manager window

Dec.12, 2016

This version includes the following updates.

• Fixed the USD exposure error in NOP mode
• Enabled changes to be applied universally in all tabs of OE window
• Fixed the alignment problem of OE window
• Fixed layout problem
• Fixed the OE display problem when using bigger fonts

Sep.30, 2016

This version includes the following updates.

• Add QueryMarketDepth and SetChartComment API to AlgoX
• Fixed quote display problem in MD window
• Fixed high-DPI display problem

Aug.23, 2016

This version includes the following updates.

• Enabled MPG cross margin function
• Fixed the layout probelm
• Fixed the problem that Order Entry window cannot show correctly in big font mode
• Fixed the OE refresh problem
• Fixed BO link problem
• Fixed the problem that the programe cannot be run due to OS update failed

July.25, 2016

This version includes the following updates.

• Fixed the bug in the chart where historical data are not displayed
• Changed the AlgoX trade time restriction from 5 seconds to 500 milliseconds
• Fixed size show problem in MD window when close position in chart winodw
• Optimize output window performance to avoid UI hang problem in AlgoX
• Add to support Booleans, double type in AlgoX, and apply corresponding value in setting UI
• Add "RESET" button in TA setting
• Fixed login problem that the alert message pops up twice
• Fixed some other bugs in Chart windows

Jun.27, 2016

This version includes the following updates.

• Enabled new Order Entry window
• Implemented the sanity check on price field of Trader Manager
• Fixed the layout problem
• Showed Admin Center to domain admin user
• Enabled the Slippage function

Jun.06, 2016

This version includes the following updates.

• Fixed Customized Liquidity problem
• Fixed trade and quote status problem when user duplicate logon
• Add admin function rights for domain admin
• Optimized some small features

Mar.28, 2016

This version includes the following updates.

• Optimized the search feature of order manager

Mar.21, 2016

This version includes the following updates.

• Fixed the automatic connection issue
• Add the option of search by user in the search bar in OM window

Jan.11, 2016

This version includes the following updates.

• Fixed Order Manager window's search bar problem in Fortex 5 GUI
• Adjust default columes for Account window
• To speed up the quote update
• Change BackOffice URL from fortex.net to fortex.com

Nov.27, 2015

This version includes the following updates.

• Fixed the problem of reconnection being too fast
• Fixed DATETIME display problem in MD
• Fixed the application freezes problem when switching symbol or account in MD window
• Fixed display problem in Windows 10

Sep.28, 2015

This version includes the following updates.

• Enabled linked domain function
• Upgraded L2 function
• Fixed some problem

Sep.10, 2015

This version includes the following updates.

• Upgraded Quote Maker window
• Separated the Metal Permission rights from FX permission
• CFD commission calculation based on Commission Group table,symbol margin calculation based on fxtable
• Fixed sorting problem in OM window when logon by progressive login mode
• Add to show the direct download URL in the error message of Auto update if installation timeout
• Fixed some other bugs for exception

Aug. 08, 2015

This version includes the following updates.

• Fixed the quote don't update problem in portfolio window for the linked account
• Fixed size show problem in MD window
• Fixed the high and low value don't update problem in chart window when select interval is daily
• Optimized FACT that try to connect to FACTS

Sep. 09, 2015

This version includes the following updates.

• Enable 0 minimum spread in Quote maker
• Separated the Metal Permission rights from FX permission
• CFD commission calculation based on Commission Group table,symbol margin calculation based on fxtable
• Fixed sorting problem in OM window when logon by progressive login mode
• Add to show the direct download URL in the error message of Auto update if installation timeout
• Fixed some other bugs for exception

Jun. 06, 2015

This version includes the following updates.

• Fixed the marketable sound problem with Order Manager window
• Fixed the send order crash problem while FTS shutdown
• Changed FACTS_Reporter to get FACTS server address from FACTS-Reporter.ini

Jun. 01, 2015

This version includes the following updates.

• Fixed return value problem when the clients query an order info that is an execution by Algox
• Fixed exception bar data problem in chart window by client reported

May. 24, 2015

This version includes the following updates.

• Fixed sort problem in Message window
• Fixed a crash bug when no symbol info from server
• Fixed OE "view only" mode problem
• Fixed default route problem in Algo

May. 08, 2015

This version includes the following updates.

• Fixed the sound problem reported by client
• Fixed the CFD MMID problem
• Fixed the crash problem

Apr. 24, 2015

This version includes the following updates.

• Supported CFD symbol
• Added linked domain function
• Hide the "Skip Execution Message option"
• Added FACTS function
• Fixing a few bugs

Jan. 20, 2015

This version includes the following updates.

• Added "Do not cache msgs" function to login window

Oct. 31, 2014

This version includes the following updates.

• upgrading the trade service component

Sept. 30, 2014

This version includes the following updates.

• upgrading the trade service component

Sept. 10, 2014

This version includes the following updates.

• upgrading the trade service component
• fixing the quote disconnection problem
• fixing a few UI bugs

Jul. 11, 2014

• Bug fixes in Portfolio window

Jun. 4, 2014

• Portfolio window upgrade

Feb. 28, 2014

• Auto Update fix

Jan. 17, 2014

• Supporting component upgrade

Nov. 14, 2013

• Supporting component upgrade

Oct. 18, 2013

• Auto Update fix
• Supporting component added
• Dashboard window, Chart window and Order Manager window fixes

Aug. 16, 2013

• Quote update fix
• Supporting component upgrade
• Dashboard window and Chart window bug fixes